Terms of Service

Welcome to Sisa Studio! By browsing our website or placing an order, you’re agreeing to the terms below.

Handmade in Small Batches

All Sisa Studio rugs are handmade in small batches with premium New Zealand wool yarn. Wool is a natural material, and minor variations in pattern, size, and colour are natural and part of their unique character.

Orders & Payment

All prices are listed in AUD and include GST where applicable. Payment is due at checkout via our secure payment system. Orders are considered final and cannot be canceled after processing unless agreed by us.

Shipping

We ship across Australia and internationally. Delivery times vary depending on location and courier, but all orders will be sent from our base in Perth, Western Australia within 3-5 business days. Shipping within Australia is free and we offer a flat rate of $100 for standard international shipping. Delays due to customs or unforeseen events are outside our control and do not qualify for refunds.

Returns and Exchanges

Please refer to our Returns & Exchange Policy for full details.

Copyright & Intellectual Property

All of the content on this site — including designs, images, logos, and product designs — is the property of Sisa Studio and/or the artist and may not be used or reproduced without written permission.

Limitation of Liability

While we do our best to provide accurate descriptions and reliable service, Sisa Studio is not liable for: Delays or damages caused by third-party shipping services. Improper use or handling of our products. Any indirect losses related to use of our site or products.